Reservations agent 3As a reservations agent, Julie was used to speaking to people every day from different nationalities, from customers to hotels, to travel companies and tour operators. She had worked for an English-run company in Italy which operated a holiday club, offering discounted holidays and special offers to their customers. As the company wasn´t tied to specific travel agencies or resorts, this meant that Julie was able to act independently as a reservations agent and source the best travel deals that she could in an unbiased manner for her clients. She enjoyed putting together great travel packages for her customers that they wouldn´t be able to find anywhere else, especially at such a good price. She handled bookings for both Italian and English speaking clients which involved regular telephone calls and emails in both languages.

Due to the economy, however, the Italian office had closed down and Julie had relocated to the UK office. Back in the UK, almost seamlessly it seemed, she was able to continue dealing with the same customers as before, with no difference other than her own location. No longer living in Italy, Julie didn’t want to become unfamiliar with the language seeing as she wasn’t hearing it and speaking it fully on a daily basis, so invested in some local language courses to keep things fresh in her mind. She signed up for some advanced classes as she was fairly fluent but still wanted to be pushed as far as she could be.

With her Italian in check and her customers happy, Julie set about finding unbeatable travel deals that would provide the best holidays her clients could hope for!